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Returns Policy


Customers can return or exchange any non-personalised items within 7 days from receipt of delivery.

If you wish to return a product, you will need to:

  • Email us at familygiftsm@gmail.com with the order number and item you wish to return
  • Arrange to ship the product back to FGM, using a trackable or signed for delivery service. Please note that you will have to bear the cost for returning the product
  • Once we received and accepted the return, THG will arrange for a refund back to the original payment method. This may take up to 30 days to appear on your statement
  • Items returned must be in their original condition and original packaging 

Products not eligible for a return or exchange include:

  • Products marked “sale”
  • Personalized items that are specially made or ordered, with specific name, fabric, picture, engraving, message or other customised aspect
  • Gift Vouchers

If a product is faulty or defective, you will be required to take photo proof of the faulty product and the packaging it arrived in, within two days of receipt of delivery and email it to hello@familygiftsmall.com. For all faulty items you will be offered a replacement or repair, or a full refund

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7-day Return Policy